FAQs

We want to make your experience as smooth as possible! Below you’ll find answers to some common questions, step-by-step instructions, and information about our products. If you still need help, feel free to contact us!

Getting Started with Your Digital Templates

How Do I Access My Templates?

  1. For instant download orders on our website, you will receive a link immediately after checkout. Simply click on the link to download your template.
  2. If you purchased from Etsy, the download link will be available from your Etsy Purchases page.

How Do I Edit My Template in Canva?

  1. Click the Canva link provided in your purchase confirmation email.
  2. Log in or create a free Canva account.
  3. Click “Use Template” to open a copy of your design.
  4. You can edit the text (font, size, color, etc.), but graphics are not editable.

Note: If you’re unsure about editing, we have a Canva Editing Guide available to walk you through the process. Canva Editing Guide Here.

Product FAQs

What Can I Edit in My Templates?

You can only edit text in the templates. The graphics, colours, and layout are locked to maintain the design’s integrity. However, you can:

  • Change the text to customise it (font style, size, colour)
  • Add or remove text boxes for more customisation
  • Move text boxes around within the design

Can I Change the Size of My Template?

Unfortunately, the template is set to a fixed size for the specific product (e.g., invitations, planners, etc.). You can only resize text, but resizing the overall template is not recommended as it may affect the layout.

Need help with Canva editing? Please check out our Canva Help Guide or email us at info@creativeperch.com for assistance.

Can I Resell or Share My Templates?

All products purchased from our shop are for personal use only. Commercial resale is not permitted. You cannot:

  • Resell, distribute, or share the templates as-is or in modified forms
  • Use the templates to create products for resale

By purchasing, you agree to our Copyright & License policy, which prohibits unauthorised use.

How Do I Download My Digital Files?

  1. Once you’ve opened the template in Canva (after clicking the link), go to the Share button at the top right.
  2. Click Download, then choose the format (PDF for printing, PNG/JPG for digital use).
  3. Save your file to your computer for printing or sharing.

Physical Products: Stickers & Bookmarks

Do You Ship Physical Products?

Yes! We offer a range of physical products like:

  • Stickers for planners, laptops, and more
  • Bookmarks for your reading or gifting needs

When Will My Physical Product Arrive?

  • Processing time is typically 1-3 business days.
  • Shipping times vary depending on your location:

How Do I Track My Physical Order?

All orders are shipped via Australia Post. Please note that we do not provide tracking for stickers and bookmarks. However, you can expect your order to arrive within the following time frame:

  • Domestic Orders (within Australia): 7–14 business days
  • International Orders: 15–30 business days, depending on the destination

Please note: Sometimes, international orders may experience delays due to customs processing, high demand during holiday periods, or other factors outside of our control.

If you have any concerns about your order or if it hasn’t arrived within the expected timeframe, feel free to contact us at hello@yourwebsite.com, and we’ll assist you as soon as possible.

Website: Instant Download & Order Process

How Do I Access Instant Download Files from Your Website?

When you make a purchase on our website, you’ll receive an immediate download link. Here’s what to do:

  1. After checkout, you’ll be redirected to a Thank You page with a Download Now button.
  2. Click the button to instantly download your digital files.
  3. You’ll also receive a download link in your confirmation email.

Reminder: Check your spam folder if you don’t see the email right away!

What Happens if I Can’t Download My Files?

  • Double-check that you have completed the payment process.
  • If you still don’t see the link, contact us at info@creativeperch.com, and we’ll provide the download link manually.

General Questions & Contact

What If I Need Custom Changes to My Template?

We offer custom designs and edits for a fee. Please contact us at info@creativeperch.com with your request, and we’ll provide a quote.

How Do I Reach You for Further Assistance?

  • For inquiries related to Etsy orders or specific items purchased through Etsy, please contact us through Etsy’s messaging system for faster support.
  • Response time: We are based in Sydney, Australia, and our working hours are: Monday to Friday, 9:00 AM – 5:00 PM AEST. We aim to respond within 24–48 hours.

All designs and templates are protected by copyright. You are purchasing a license for personal use only and may not resell, redistribute, or share any of the designs in digital or physical form. By purchasing, you agree to the terms outlined in our Copyright & Terms Policy.

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